The Broker support team works closely with brokers to ensure the best channels of communication exist between client funds and their members. The team is focused on building a service-orientated culture and growing membership through continuous improvement in service delivery.
Services offered by this team include:
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Training of Brokers.
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Assisting brokers with presentations to attract new business as well as assisting with strategies in obtaining new business
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Supplying marketing material and presentation input
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Working with broker project managers to ensure a smooth transition when new business is acquired
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Working with brokers in organising Health Days at companies
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Providing information, training and assistance to brokers for member education at companies
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Assisting brokers with query resolution
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Communicating rule, contribution, benefit and other changes within the fund as well as other relevant updates to brokers on a regular basis
