No longer do your members need to go to our offices or wait on the phone for a consultant to solve their query - we go directly to them. Sechaba was the first administrator to offer this service in the marketplace, designed to bring our excellent customer service right to the office of your larger client companies.

This service, which involves Client Support consultants visiting your client’s office to deal with queries, forms part of Sechaba’s endeavours to improve service delivery.

Service excellence is imperative as members base their opinions about your fund on the kind of service they receive from the administrator. Service delivery is therefore intrinsically linked to the overall image that others have of your fund.

When an administrator is committed to service excellence, its corporate culture changes to absorb this new dimension; at first it becomes an integral component, but later it becomes the driving force behind the business. Sechaba therefore has a strategy for continuously improving customer delivery.

Sechaba monitors service provided to customers and stakeholders on an ongoing basis. This is achieved through continuous staff development, evaluation of current service standards and employee support. Through this method of service, queries are attended to immediately by service consultants.