One of Sechaba’s strengths as an administrator is the way it puts both people and technology to optimum use in serving its clients’ members better. 90% of claims are received via EDI. Of all claims received, 88% are paid within five days.

Maintenance and updates of member records are done daily, ensuring accuracy in customer service assistance. A simple claiming system has been developed, and payments are weekly, if done via electronic funds transfer (EFT), or monthly, if done by cheque. Claims can be traced from time of capturing to payment stage. At any stage of the process the status of the claim can be accessed should there be a query.

Our primary objective is to maintain a high level of client satisfaction, timeously anticipate and establish client needs, and provide satisfactory feedback on queries in the shortest time possible.