Administration Services

Sechaba provides high level value chain services for the administration of membership, contribution management, claims and customer services management. We do this efficiently and effectively by deploying some of the latest technologies in the market to enhance efficiency.

We are using new technologies to enhance the member, provider and broker experience such as interactive website and a mobile application

Customer Services Management

We have a centralised call centre that responds to a variety of member, provider and broker queries. We also provide support at Walk in centres located in Johannesburg, Durban, Port Elizabeth, Cape Town, Witbank, Welkom and most recently Polokwane.

Client Services and Broker Management

Sechaba is unique in bringing care to the workplace that is – with a team of dedicated Client Liaison officers that are service members at the major employer groups.

We provide a dedicated line to our brokers in order for them to achieve the levels of service that meets our members’ expectations.

We provide secretarial and financial services to the scheme with strict adherence to the CMS regulations and international auditing standards.

Forensic Services

Sechaba uses its data intelligence to profile member and providers to identify fraud and to recover money owed to the Scheme. This is results in millions of savings to the scheme and protects the erosion of individual member benefits.

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